Careers at ClearChoice

Join the ClearChoice Team

Schedule Management Specialist |

Location

, (Multiple States)

Type

Full Time

Department

CCT Sales

Experience

Experienced

Named to The Denver Post Top 150 Workplaces In Colorado list. ClearChoice was founded in 2005 to bring an innovative and patient-focused approach to solve gaps within the dental industry.  We’ve experienced strong growth and today, we’re the leader in dental implant treatments. Driven by a collective desire to improve the lives of our prospective patients, we help them reclaim their health and confidence.  Beyond restoring teeth, this is about getting their lives back.

This mission-focused work has enabled us to achieve four straight years of double-digit company growth, yet we’ve only reached 1% of the population that needs our services.  We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and transforming their lives. 

When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the platform of hope for our patients.  Come help us write the next chapter of our story!

Summary:

The Care Connection Team (CCT) Schedule Management Specialist will be a key player in the day-to-day support and operations of a nationwide network of surgery centers and a 100+-person contact center.  The primary responsibilities of the Schedule Management Specialist include coordinating with field leadership and clinical staff on the creation, build out, and optimization of patient schedules for all 77+ surgery centers in the ClearChoice network as well as supporting the needs of the CCT contact center staff.

Essential Functions: 

  • Daily support and communication with field leadership and center staff to optimize consultation schedules
  • Manage and track day-to-day schedule modification requests to make the day most economic for the business based on center needs
  • Responsible for complete quarterly and annual build out of schedule templates for all surgery centers in the network  
  • Provide support and respond to requests from the CCT contact center and field staff that funnel into an internal chat room and email box
  • Make outbound calls to patients to communicate appointment changes as needed
  • Work in conjunction with the CCT Team Leaders to correct and coach errors and mistakes made by their respective team members
  • Provide support to other members of the department as needed

Required Experience & Skills:

  • 2+ years experience with schedule management, medical office scheduling or other related fields
  • Strong understanding of schedule management and manipulation
  • Strong problem solving and analytical skills
  • Critical thinking skills to analyze and assess information objectively
  • Excellent written and oral communication skills
  • Ability to communicate cross functionally
  • Meticulous attention to detail
  • Outstanding organizational and time management skills
  • High self-motivation and initiative
  • Ability to work within a team and independently 
  • Must be flexible and dependable 
  • Weekend availability required 
  • Knowledge of Salesforce and Google Suite is a plus
  • Able to work effectively in a remote work environment

Remote Requirements:

  • Must be proficient with computer systems and software applications
  • Ability to multi-task through multiple computer systems simultaneously
  • Basic computer problem solving skills required 
  • High speed internet required
  • Must have a dedicated work area with minimal distractions and no visibility to your computer screen

**Remote positions with our team are currently available for candidates located in AK, AZ, AR, CO, CT. DE, FL,GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NM, NY, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY**

Benefits of Joining Our Team:

  • Medical, dental & vision benefits
  • Options for Flexible Spending Accounts and Health Savings Accounts
  • 401K Investment Plan
  • Company paid holidays and paid time off/vacation
  • Thorough and intensive new hire training program and ongoing training and coaching
  • Phenomenal culture committed to supporting our employees to change the lives of those we serve 
  • Position is fully remote 

Compensation:

  • $21.00 per hour 
  • In addition to your base compensation, you may be eligible for an annual 8% bonus. 
Apply for this Position

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