Careers at ClearChoice

Join the ClearChoice Greenwood Village Team

Salesforce Administrator — Greenwood Village

Location

Greenwood Village, CO

Type

Full Time

Department

IT

Experience

Experienced

Company Summary

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. This mission-focused work has enabled the ClearChoice network to achieve four straight years of double-digit growth, yet we’ve only reached a small portion of the population who could benefit from ClearChoice services. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Position Summary

This position focuses on the systems to support the Call Center Team, Marketing, and Sales teams, specifically Salesforce.com and associated systems. The Salesforce Administrator will be responsible for the management and support of ClearChoice’s CRM software, Salesforce and its users. In addition to ensuring the continued success of Salesforce as CRM, the Salesforce Administrator will work closely with Operations and IT resources to support projects which enable an evolving workflow. This role will represent the needs of the business in determining system enhancements and customizations, acts as the primary “business owner” of these systems, and will serve as the administrator for the commercial business systems. 

Responsibilities:

  • Act as Salesforce Administrator
  • Manage Salesforce user licenses 
  • Ensure the continued success of the Salesforce CRM platform
  • Support projects which enable ClearChoice’s evolving workflows
  • Relay key issues to development and IT resources
  • Diagnose software issues and provide real-time solutions
  • Install and configure managed packages
  • Work with Sales staff to coordinate network training needs 
  • Engage business end users to determine requirements for system enhancements
  • Prioritize system enhancements in consultation with business users, IT, and executives
  • Train end users and field staff in the proper use of enhancements and ensure compliance with use
  • Monitor data quality and overall system compliance
  • Manage data quality exception reports and escalate issues
  • Help to formulate roadmap for future system enhancements
  • Provide testing and quality assurance sceanrios for customizations
  • Work to continuously improve business processes associated with Sales, Marketing, and Call Center functionality

Skills:

  • Problem Solving: highly motivated self-starter with a passion for finding improvements and creatively solving problems
  • Time-management: demonstrated ability to work autonomously, handle multiple tasks simultaneously, and meet deadlines
  • Technical: understand technical issues and how to troubleshoot 
  • Interpersonal: work and communicate successfully with a full spectrum of individuals at all levels inside the organization
  • Communication: communicate effectively and confidently with Project Manager, key stakeholders, and end users
  • Enthusiasm: maintain a high level of energy and optimism during high-stress situations
  • Proven ability to quickly learn complex business processes
  • Strong technical skill as an end user
  • Comfort with using new technology
  • Ability to manage competing priorities
  • Strong organizational skills and personal discipline
  • Ability to create workflow/process flow diagrams for new and existing processes

Required Qualifications:

  • 3 years + of software support/ implementation
  • Bachelor’s degree in Business or related field or relevant work experience 
  • Ability to use Microsoft Suite and Google Suite effectively
  • Experience with Salesforce CRM 

Preferred Qualifications:

  • Experience working in the dental or medical industry
  • Salesforce Admin Certification
  • SCRUM/ Agile

Compensation and Benefits:

$75,000- $90,000 base compensation DOE

In addition to your base compensation, depending on position, you may be eligible for a quarterly or annual bonus (potential bonuses are merit based). Medical Insurance Coverage, Dental Insurance Coverage, Vision Insurance Coverage, Retirement Plan (401K) options are provided as an additional benefit of employment with ClearChoice.

EOE

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