Careers at ClearChoice

Join the ClearChoice Greenwood Village Team

Program Support Specialist — Greenwood Village

Location

Greenwood Village, CO

Type

Full Time

Department

IT

Experience

Experienced

 

Program Support Specialist

 

DATE:  8/28/2020

DEPARTMENT: IT

REPORTS TO:  Jennifer Reish

STATUS:  Open

 

About Us:

 

At ClearChoice, our objective is to ensure the highest quality of care by not only using specialists to deliver  treatment, but to have all the specialists at one location, working together as a team, and supported by state-of-the-art imaging equipment and an on-site lab. We are committed to providing life-changing procedures to our patients while they experience world-class customer service. 

 

The Program Support Specialist will be responsible for the frontline support of our Salesforce CRM for dental practices within the ClearChoice network. The Program Support Specialist will work directly with end users in a support role and Program Managers to ensure the long-term success of our users on the platform

 

Responsibilities:

  • Diagnose software issues and provide solutions for end users- including doctors, clinical assistants, sales and administrative staff members
  • Provide front-line support for field trainers
  • Build ad hoc reports for field users
  • Assist in the testing/ QA of program enhancements
  • Document customizations and relay insights and enhancement requests
  • Contribute to a library of training assets- including job aids and training videos
  • Conduct in-house training sessions
  • Plan, organize, and conduct a range of remote training activities

 

Skills:

  • Problem Solving: highly motivated self-starter with a passion for finding improvements and creatively solving problems
  • Time-management: demonstrated ability to work autonomously, handle multiple tasks simultaneously, and meet deadlines
  • Technical: understand technical issues and how to troubleshoot 
  • Interpersonal: work and communicate successfully with a full spectrum of individuals at all levels inside the organization
  • Communication: communicate effectively and confidently with Project Manager, key stakeholders, and end users
  • Enthusiasm: maintain a high level of energy and optimism during high-stress situations

 

Required Qualifications:

  • Proven experience as a help desk technician or other client support role
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve software and hardware technical issues
  • Excellent communication skills
  • Client-oriented 
  • Experience with Salesforce preferred
  • Preferred BSc/BA in IT, Computer Science or relevant field

 

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