Field Support Specialist- West

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments.  Driven by a collective desire to improve the lives of  prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.  This mission-focused work has enabled the Clearchoice network to achieve four straight years of double-digit  growth, yet we’ve only reached a small portion of the population who could benefit from ClearChoice services.  ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.  

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives.   When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

The Field Support Specialist- West reports to the Director of Professional Support- West.  He or she is responsible for working within the Clinical Affairs Department and in tandem with the Compliance Department to implement and train Center staff on efficiencies and best practices across the ClearChoice network.  He or she will work closely with the specific prosthodontist and/or practice owner at the various centers where the Field Support Specialist is providing support in order to provide support for clinical and operational excellence.

Required education, skills, and experience:

• Graduate of a dental assisting or dental hygiene program
• Minimum 3 years of experience as a clinical dental assistant (prosthetic or surgical) with an emphasis in implantology
• Cross-training in both restorative and surgical assisting
• Excellent written, verbal communication skills and project management skills
• Excellent critical thinking, presentation, coaching and facilitation skills
• Self-directed, organized and energetic

Physical Requirements:

• Regularly required to work in an office environment at his/her own and other’s desks/offices as well as on site at the various dental implant centers
• Regularly required to travel (approx. 50-75% of the time) to the various network dental implant centers, associated vendors, or network conferences/meetings
• Standard five-day work week (Monday – Friday), although additional days will be required from time-to-time to accommodate training programs, doctor activities and conferences

Essential Responsibilities:

The Field Support Specialist- West has responsibilities divided into four core areas.  All training and on-boarding activities shall be in accordance with guidance from the duly licensed dentists of that particular Center and with the oversight of the Director of Professional Support – West.

New Center launch support:

• Support comprehensive on-boarding for clinical staff
• Provide follow-up training and support for clinical staff after Center launch in regards to ‘best practices’ and milestone appointments (e.g., 1^st Surgery)

Existing Center staff support:

• Support comprehensive on-boarding for new clinical staff
• Support cross-training existing staff
• Support prosthetic and surgical ‘best practices’

Center support visits:

• Support and assist the Compliance team with training and auditing/review processes
• Assist in an annual review and updating of all clinical workflows consistent with the practice owner’s needs and direction
• Identify center-level inefficiencies and offer logistical solutions
• Reinforce the scope of practice and other regulatory requirements for clinical assistants in each state with adherence to prosthodontist / practice owner process preferences and directives

Assist in development of educational materials and activities, and business support tools:

• Work collaboratively with the Director(s) of Professional Support in planning, development and enhancing clinical training programs including distance learning
• Coordinate with vendors to provide educational opportunities for clinical staff
• Work across the network to assure alignment around ‘best practices’ and their incorporation into educational materials and training

Additional Required Skills:

Analytical Skills:  Identify specific center needs and make recommendations for improvement in accordance with guidance from the duly licensed dentists

Decision Making:  Evaluate current scenarios and make educated decisions

Management Skills:  Lead and manage projects from inception to completion while partnering with other departments

Communication:  Good writing and speaking skills are required

Technical Skills:  Proven experience with multiple forms of technology

Time-Management:  Ensure that everything is on time and moving smoothly

Field Support Specialist- West will not perform any clinical care on any patients at any time at any dental practice.  The Field Support Specialist- West will only provide direction and training support to clinical employees as approved and directed by a duly licensed dentist in that location.

Compensation and Benefits:

$60,000- $70,000 base compensation DOE

In addition to your base compensation, depending on position, you may be eligible for a quarterly or annual bonus (potential bonuses are merit based). Medical Insurance Coverage, Dental Insurance Coverage, Vision Insurance Coverage, Retirement Plan (401K) options are provided as an additional benefit of employment with ClearChoice.

EOE