Careers at ClearChoice

Company Overview

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of  prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. 

ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Position Summary

Our Assistant Team Leader represents our company and brand by inspiring and supporting our remote team of Prospective Patient Advocates and Support Representatives for our 100 person inbound and outbound sales and service call center (i.e. The Care Connection Team). The Assistant Team Lead must be able to coach and inspire our call center representatives, who are often the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence. We are looking for someone with a strong empathetic and consultative sales acumen as well as the ability to teach, train, and coach to improve performance. The Assistant Team Lead must have an understanding of sales metrics and the behaviors that drive results. The Assistant Team Lead must ensure our patient-focused mission is always at the core of our day to day operations through their own consultative sales as well as supporting all call center representatives. The Care Connection Team is entirely remote, meaning an Assistant Team Leader must be able to both fulfill the role of a remote Advocate and coach/inspire all team members in a fully digital environment. We invest significantly in the training and development of our Assistant Team Leaders and would be a great fit for someone looking for both personal and professional growth and a fulfilling mission-based career.

Responsibilities:

Leader on Duty:

• Support “Leader on Duty” shifts as scheduled throughout the week.
• Support all call center representatives via chat, email, video conference and by providing guidance on department policies and processes, as well as supporting escalated patient issues. 
• Use “ClearChoice-COACH” sales coaching methods to improve the performance of all call center representatives. 
• 1-2 weekend days required per month, with a day off during the week to compensate (Weekend hours include $1.50 increase hourly). 
• Some early or late schedule requirements to cover call center operating hours. You may be scheduled anytime between 4:30am-9pm MT and personal availability is considered. 

Leadership Team:

• Live our culture and values with a deep commitment to developing and growing our people so that they can continually strive to better serve our prospective patients.
• Be present and active in weekly leadership meetings. 
• Provide input and recommendations on how the department can become more effective and impactful at our mission. 

Supporting Team Leaders: 

• Substitute for Team Leader 1:1s while Team Leaders are unavailable including analyzing & diagnosing Advocate performance using quantitative and qualitative inputs.
• Facilitate team meetings when Team Leaders are unavailable. 

Prospective Patient Advocate: 

• Act as an Advocate up to 50% of the time including serving as first point of contact for prospective patients experiencing dental issues and looking to learn more about our services. 
• Lead by example through demonstrating an empathetic approach to consultative sales while working with prospective patients to schedule a free consultation.
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better. 
• Show confidence and expertise overcoming cost and other common prospective patient objections. 
• Meet or exceed set KPIs by understanding how to impact results and seeking coaching to continue to make improvements. 

Requirements:

• A strong desire to help those in need and work for a mission driven organization
• 2+ years of consultative sales experience. 
• Experience in a sales leadership, training, or coaching role is a plus. 
• Proficient with sales best practices and overcoming objections. 
• Ability to work within a team using interpersonal skills such as compassion, empathy and conviction. 
• Must possess excellent cross departmental communication skills. 
• Excellent written and verbal communication skills along with a customer-oriented attitude. 
• Skillful at active listening. 
• Excellent attention to detail and organizational skills as well as presentation skills.
• Strong problem-solving, critical thinking and decision-making skills.
• A confident approach and ability to build rapport. 
• Constant curiosity and a passion for learning regarding consultative sales and coaching methods. 
• Comfortable seeking and receiving coaching and guidance. 
• A strong track record of success, including strong references that can speak to your accomplishments. 
• Proficient with computer and software applications and ability to multitask.
• Experience with inContact, SalesForce, PoweBI and G Suite a plus. 
• Motivated to work in a company that strives to improve patients’ lives, and envisions the big picture of how what we do as a company can dramatically change and improve a person’s quality of life. 

Remote Requirements: 

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors 
• Proficient with computer problem solving skills and set up 
• Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed) Please note: Not all WIFI providers are compatible with our business
• Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen 
• Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY

$21 – $25 / hourly rate plus bonus potential