Careers at ClearChoice

Join the ClearChoice Walnut Creek Team

Patient Intake Coordinator

Location

Walnut Creek, CA

Type

Full Time

Department

Operations

Experience

Experienced

About Us:

At ClearChoice, our objective is to ensure the highest quality of care by not only using specialists to deliver  treatment, but to have all the specialists at one location, working together as a team, and supported by state-of-the-art imaging equipment and an on-site lab. We are committed to providing life-changing procedures to our patients while they experience world-class customer service.

Responsibilities:

Patient Intake:

  • Work under the general direction of the Front Office Administrator
  • Admit patients 
  • Create medical charts
  • Work with the clinical staff to schedule patients and ensure that the center’s work flow efficiently runs
  • Answer and direct all incoming calls
  • Create a welcoming environment that puts patients at ease and introduces them to our office that offers a world class experience
  • Process timely and accurate billing of claims per guidelines and policies
  • Perform and document collection activity timely to resolve issues at the earliest stage of the process to meet accounts receivable targets
  • Review and correct claims for errors identified pre and post submission of the claim
  • Identify research and resolve differences in payment versus expected payment and non-payment
  • Utilize problem-solving skills to support center and colleagues for resolution of issues
  • Update and manage center calendar
  • Order and organize collateral as needed
  • Monitor patient wait times and work with staff when running behind to help get caught up
  • Assist Front Office Administrator with the following duties
    • Ledger ADA codes
    • Maintain accuracy in fee schedule
    • Be familiar with procedure codes
    • Assist dental assistants when necessary
    • Work with patients for financing and fee processing
  • Know daily deposit amounts and make reports as requested
  • Perform all other duties as assigned

Qualifications:

  • Medical experience required and Dental experience Preferred
  • Previous experience working patient admissions 
  • Previous experience scheduling medical appointments and treatment plans 

Benefits: 

We offer a very competitive compensation and benefits package, including a quarterly bonus opportunity, along with health insurance, vacation and paid time off.

 

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